Terms of service

TERMS OF SERVICE - FIORI'S FINDS LTD

Fiori's Finds Ltd | Registered Company Number: 17033391
Last Updated: September 2026

OVERVIEW

You are purchasing from Fiori's Finds Ltd ("the Company"), located at The Cranny, Widmerpool Road, Wysall, Nottinghamshire, NG12 5QW, United Kingdom (Registered Company Number: 17033391). Please note that Fiori's Finds Ltd is not registered for VAT.

Throughout all locations the Company operates, including our website (fiorisfinds.com), our social media profiles (Facebook, Instagram, and TikTok), marketplace stores (eBay and Etsy), and direct communications via email or WhatsApp (collectively, "Sale Locations"), the terms "we", "us", and "our" refer to Fiori's Finds Ltd. Our website, fiorisfinds.com, is hosted on the Shopify platform.

All information, tools, and services available to you are conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting any Sale Location or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms").

SECTION 1 - SALE LOCATIONS TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted. Payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on our Sale Locations is not accurate, complete, or current. The material is provided for general information only; any reliance on it is at your own risk. We reserve the right to modify content at any time but have no obligation to update historical information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or to any third party for any modification, price change, or discontinuance of the Service.

SECTION 5 - RETURNS, CANCELLATIONS, AND FAULTY GOODS

1. Our 30-Day Free Returns Policy - UK Orders (Change of Mind)

For your peace of mind, Fiori's Finds Ltd offers an enhanced return period that exceeds the statutory minimum. If your order is delivered to a UK address, you may return any eligible item for a full refund for any reason within 30 days of receipt.

- Free UK Return Postage: For UK orders, we will provide or reimburse the cost of standard return postage. This free-postage offer applies to UK returns only.
- Condition: Items must be returned in their original, unworn condition and in their original packaging.
- Exemptions: This 30-day free return policy does not apply to:
    - Bespoke / Personalised Items: Jewellery made to your specific requirements or engraved specifically for you.
    - Hygiene Items: For health and hygiene reasons, pierced earrings cannot be returned if the hygiene seal has been tampered with or broken after delivery.

2. International Orders (Change of Mind)

International orders are processed through Shopify Managed Markets (powered by Global-e, acting as merchant of record). Cancellation and return rights for international orders are determined by the consumer laws of the destination country and are applied automatically through Managed Markets at checkout. For orders delivered to the European Union, this includes a statutory 14-day right of withdrawal.

- Return Postage: For international change-of-mind returns, the cost of return shipping is the customer's responsibility, unless the law of the destination country requires otherwise. Our free-postage offer above applies to UK returns only.

3. Faulty, Damaged, or Misdescribed Goods (Your Statutory Rights)

In accordance with the Consumer Rights Act 2015 (for UK orders) and the equivalent consumer protection laws of your location, our goods must be of satisfactory quality, fit for purpose, and as described.

- The 30-Day Right to Reject: If your item is faulty, damaged, or significantly not as described upon arrival, you have a legal right to a full refund. This right expires 30 days after you receive the goods.
- Beyond 30 Days: If a fault develops after the first 30 days but within the first six months, you may be entitled to a repair or replacement. If we cannot repair or replace the item, you may then be entitled to a refund.
- Return Costs for Faulty Goods: Where an item is faulty, damaged, or not as described, we will cover the reasonable cost of return regardless of destination.
- Jewellery Care: Please note that "faulty" does not include accidental damage, general wear and tear, or tarnishing caused by contact with chemicals (perfumes, chlorine, etc.) after the item has been received in good condition.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. In the event that we change or cancel an order, we will attempt to notify you via the email or billing address provided. You agree to provide current, complete, and accurate purchase information for all transactions.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide access to such tools "as is" without any warranties. Use of optional third-party tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Certain content or products available via our Service may include materials from third parties. We are not responsible for examining the content or accuracy of third-party websites and are not liable for any harm related to transactions made on those sites.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us suggestions, ideas, or comments, you agree that we may edit, copy, and distribute them in any medium without restriction. We are under no obligation to maintain comments in confidence or pay compensation for them.

SECTION 10 - PERSONAL INFORMATION AND COOKIES

Your submission of personal information through our Sale Locations is governed by our Privacy Policy, which is designed to comply with the UK GDPR. Our use of cookies on the website is governed by our Cookie Policy. Both our Privacy Policy and Cookie Policy are available at fiorisfinds.com, or on request by emailing marco@fiorisfinds.com.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information in the Service may contain typographical errors or inaccuracies relating to descriptions, pricing, or availability. We reserve the right to correct any errors and cancel orders if any information is inaccurate, even after an order has been submitted.

SECTION 12 - PROHIBITED USES

You are prohibited from using our Sale Locations or their content for any unlawful purpose, to infringe upon our intellectual property, or to harass, abuse, or mislead others. We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. Fiori's Finds Ltd shall not be liable for any injury, loss, or claim arising from your use of the service or any products procured through it, to the maximum extent permitted by law. Nothing in these Terms limits your statutory rights as a consumer.

SECTION 14 - INDEMNIFICATION

You agree to indemnify Fiori's Finds Ltd against any claims or demands made by a third party due to or arising out of your breach of these Terms or your violation of any law.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions will remain valid and enforceable.

SECTION 16 - TERMINATION

These Terms are effective until terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services. If we suspect you have failed to comply with any provision, we may terminate this agreement at any time.

SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us, superseding any prior agreements. Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. This does not deprive you of the protection of any mandatory consumer laws that apply in your country of residence.

SECTION 19 - DISPUTE RESOLUTION

If you have a complaint, please contact us first at marco@fiorisfinds.com and we will do our best to resolve it promptly. We do not currently participate in an alternative dispute resolution (ADR) scheme. If we are unable to resolve your complaint directly, you may be entitled to pursue the matter through the courts or through a consumer protection body in your country of residence.

SECTION 20 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms by posting updates to our Sale Locations. Your continued use of the Service following any changes constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to: marco@fiorisfinds.com

Fiori's Finds Ltd, The Cranny, Widmerpool Road, Wysall, Nottinghamshire, NG12 5QW
Registered Company Number: 17033391

These Terms are reviewed periodically. Last Updated: September 2026.